Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
The latest reports from users having issues in Buffalo come from postal codes 14215, 14221, 14205, 14220, 14207, 14225, 14202 and 14224.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 268,076 ratings
Thank you!
Problems in the last 24 hours in Buffalo, New York
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Buffalo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 18: Problems at Spectrum
Spectrum is having issues since 09:00 AM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (14%)
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TV (8%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map Near Buffalo, Erie County, New York
The most recent Spectrum outage reports came from the following cities:Buffalo, Hamburg, Depew, Orchard Park, East Amherst, Lancaster, Grand Island, North Tonawanda, Tonawanda and West Seneca.
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| City | Problem Type | Report Time |
|---|---|---|
 Buffalo | Total Blackout | |
| Buffalo | Internet | |
| Buffalo | Internet | |
| Hamburg | TV | |
| Depew | Internet | |
| Buffalo | Wi-fi |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near Buffalo, New York
Latest outage, problems and issue reports in Buffalo and nearby locations:
- crownbflo (@crownbflo) reported fromBuffalo, New York
@ambeercecilia @IDigPotatoes @Ask_Spectrum Lol their bots that just offer “service” but the utility quality never changes. Shit went down on our opening day + is spotty regularly. Would get @verizonfios for our business if we could 😭
- Katie (@Maybek8e) reported fromBuffalo, New York
@AllentownJ @GetSpectrum This seems to be their MO whether on the phone or in the store. That is one of the reasons why I went with Verizon this time around because of their customer service staff, for high prices, intermittent WiFi and cable that always freezes as a bundle is not worth it.
- Didactic Puma🐆 (@BuffaloPuma) reported fromBuffalo, New York
Spectrum News running a piece raising awareness about infertility, telling the story of 2 selfish ******** who just ~have~ to make another *******.Good to see that there are no more foster children that need homes.
- Sabres 7th (Wo)Man (@SabresCutie) reported fromNorth Tonawanda, New York
My internet is going up 4 bucks yet it’s as slow as ever. @Ask_Spectrum you haven’t enhanced anything. 🙄
- Peter Tingle (@Nick_Crawford92) reported fromTonawanda, New York
@Ask_Spectrum The issue is something you won’t help with- we have no other option for internet where I live, and you decide to raise rates for no reason. That’s uhhhh bullshit.
- Peter Tingle (@Nick_Crawford92) reported fromAmherst, New York
It sucks that we only have one option for internet provider on my street, because @Ask_Spectrum ******* sucks.
- Joe Beamer (@TheJoeBeamer) reported fromOrchard Park, New York
@GetSpectrum No deal in place yet for @accnetwork and now @SNYtv feed just cut out!! 🙄🥺
- Christopher Ouimet (@NowThatOuimet) reported fromBuffalo, New York
. @GetSpectrum @Ask_Spectrum is terrible. I’m in the city of Buffalo so they’re my ONLY option for internet. They keep sending me “deals” but it’s always the same crap. I have DirecTV Now, and Spectrum is not even close to their level. And $9.99 to install a cable box MYSELF!
- kim prisinzano (@kimprizz) reported fromAmherst, New York
i swear to God @GetSpectrum don't mess with @WGRZ it is the only worth while channel i watch like 90% of the time! @GetSpectrum by fer the worst cable carrier i have ever sent with , if i had a choice it would not be you!
- TED TALKS (@wrzosevelt) reported fromBuffalo, New York
Wi-Fi out again this week @GetSpectrum get your shit together
- Judy Leidolph (@juju2314) reported fromCheektowaga, New York
@GetSpectrum Spectrum has been charging my bill $24.99 for the past 2 months for TV Streaming. Called to get a refund as we didn’t authorize this. Wouldn’t refund whole amount. Now onto the public service commission
- Christopher Ouimet (@NowThatOuimet) reported fromBuffalo, New York
It’s amazing how @GetSpectrum absolutely does not care about their customers. Sucks when they’re the only option for internet. Wish @verizonfios was an option in Buffalo. Very annoying.
- Jay Wilcox (@TopSpinJay) reported fromCheektowaga, New York
@GetSpectrum @Ask_Spectrum I hope service is stable now in our area. It’s been down for almost five hours total today.
- christopher 🧸 (@Chrisdolina1) reported fromCheektowaga, New York
@Ask_Spectrum your internet is absolute shit
- Tony (@tojo381) reported fromGrand Island, New York
Officially done with spectrum! Worst company and worst job I've ever had!!
- crownbflo (@crownbflo) reported fromBuffalo, New York
@IDigPotatoes @Ask_Spectrum We agree they are just awful.
- Andrew D. Kuczkowski (@ByKuczkowski) reported fromBlasdell, New York
I haven’t said it in awhile, but easily the worst customer service and business model goes to @GetSpectrum. It goes above and beyond to disappoint like no other company. A landslide victory once again.
- Paul "This Space for Rent" Ehrenreich (@paulehr) reported fromHamburg Mobile Home Park, New York
@jessfraz when i worked at TWC we hit an odd issue with setup boxes in one of our hubs sites after we did some network changes. the boxes were not able to talk to the QPSK's (edge devices) anymore. Because it was taking too many hops from the controller to the QPSK. We were over by one hop
- Sabres 7th (Wo)Man (@SabresCutie) reported fromAmherst, New York
They need more employees working at this service center. How frustrating this crap is! 15 people waiting, only 2 of 6 windows open @Ask_Spectrum
- thinksojoe (@thinksojoe) reported fromBuffalo, New York
@Ask_Spectrum Nah. I'm just gonna call and try to cancel again tomorrow. Your terrible service has been ruining my tv watching experience for far too long.
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Chuy Alarcon (@ChuyAlarcon) reported
@Ask_Spectrum @GetSpectrum this is outrageous! Almost 80 minutes on the call and cannot get issue to solve…
- Melissa D (@MADinNYC) reported
@Ask_Spectrum I continually have issues with your internet and the app, but the last few weeks I can only watch the app for about 2-3 minutes before it freezes and the only way to solve it is to change channels. Deleting the app/restarting appletv does NOT work!
- Reimer (@ReallyMReimer) reported
. @GetSpectrum I pay you too much money for how little your app actually works when I’m trying to use it. Get your **** together.
- Nikki Henry (@NikkiHe39900981) reported
@Ask_Spectrum It was down from 10pm last night til 5am - it went down 2-3 hrs yesterday afternoon- it is down now since 8pm- no one seems to be responsible and it is not a service guy anymore
- music_loveall (@Rich110300_NYC) reported
@Roku @RokuSupport Just bought a #Roku TV. Love the movie choices & I use the #Spectrum app to access my cable channels. Problem is I have to use up/down arrows to change the channel. Are there any Roku devices that have a numbered key pad? What about voice remote. @Ask_Spectrum
- Nikki Henry (@NikkiHe39900981) reported
@Ask_Spectrum The service guys come out and have done everything at the house that can be done. They see the internet going down constantly but cannot do anything more- it is something beyond their repair.
- KDUB (@kwag3737) reported
@GetSpectrum @Ask_Spectrum For the love of God- please change the default show on the spectrum app? Ridiculousness is the most annoying & obnoxious show. Something calmer & more pleasing to the ears. Not to mention the hosts laugh is awful.
- J (@Faunforlorn) reported
@Ask_Spectrum Why even bother, you guys make me enter my information like 3 times just to connect to someone to tell me what i already know: there's an outage in my area and you take forever to fix the issue. It's obvious you make contacting someone such a pain because you offer no solution.
- David (@DegoAngelo24) reported
@Ask_Spectrum your internet service is such unbelievable hot garbage if you weren’t the only option in my area we would have told you to get ****** ages ago
- Genghis Card (@genghis_card) reported
@janet_jack_me @LouSportsLover @Ask_Spectrum FWIW I have Spectrum in 4 locations currently, 3 previous, including downtown, east side, Shelbyville, and Indiana, and have never experienced what you are describing. I've had my issues, but if I stay after them they have always fixed it. Intermittent outages are unacceptable.
