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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 124,341 ratings
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Problems in the last 24 hours in Springfield, Massachusetts
The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Springfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map Near Springfield, Hampden County, Massachusetts
The most recent Comcast Xfinity outage reports came from the following cities:Holyoke, West Springfield, Enfield, Chicopee, Indian Orchard, Springfield, Westfield, Wilbraham and Southwick.
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| City | Problem Type | Report Time |
|---|---|---|
 Holyoke | TV | |
| West Springfield | TV | |
| Enfield | Internet | |
| West Springfield | Internet | |
| Chicopee | Wi-fi | |
| West Springfield | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports Near Springfield, Massachusetts
Latest outage, problems and issue reports in Springfield and nearby locations:
- Tanner 🎃 🍂 (@TheWonderBoy_24) reported fromWestfield, Massachusetts
@dabfordale The fact that a majority of the Saturday races are EARLIER than the Sunday races is my issue. It's backwards. It also proves that we are likely to not see much qualifying/practice for Xfinity/trucks and probably a quick prac/qual/race on Sunday.
- Eileen Flaherty (@ebf19) reported fromWest Springfield, Massachusetts
@Xfinity could possibly be the worst cable provider. I have been working to gain access to the @usabasketball men’s game on @peacockTV that we have in our current plan for the past two hours and still nothing. This is ridiculous
- Kathy Bates☦07🇬🇷🇮🇹Sixx ♋ 🐶MikaBitch🐶 (@Kathy07SixxJJ) reported fromSpringfield, Massachusetts
@comcast please have customer retention call me
- Matt Castonguay (@MCastonguay27) reported fromWest Springfield, Massachusetts
@comcast is the WORST company on the planet to deal with. THAT is a hill I’m willing to die on. 6 HOURS. 6 hours today on multiple phone calls and in-person. No hyperbole — would rather nail myself to a burning building than deal with this dumpster fire company.
- Pete Skerritt (@PeteSkerritt) reported fromWest Springfield, Massachusetts
@Xfinity A tech visit is already scheduled for tomorrow AM, which will hopefully solve the problem. Connectivity has been inconsistent since the service began a little over a month ago, and phone/chat tech has no idea why.
- Kola Champagne Papi (@CalebCruzado) reported fromSpringfield, Massachusetts
@Xfinity has had four, I’m now waiting on my fifth technician to come fix the WiFi at my house. And it’s the same problem every single time. Please count your days.
- Kola Champagne Papi (@CalebCruzado) reported fromSpringfield, Massachusetts
The Comcast girl just said “ I’ve noticed you’ve called everyday about the same issue “ so why haven’t you sent out a technician blood
- Jon Snow (@mattdupont17) reported fromSpringfield, Massachusetts
@XfinitySupport I have had the worst experience in my 20 years as a customer with xfinity recently. I have a gigabyte plan and I'm a preferred customer. I have tried to get the XB8 since it came out in April. You have sent me the XB7, which I already have TWICE now. Terrible
- Anf 👦🏽 (@therealAnf_) reported fromSpringfield, Massachusetts
@TalkinGiants @Rubenfvargas Xfinity sucks tho lol they don’t have nfl network
- Ryan Shanks 👁🗨 (@ryanshanks) reported fromLongmeadow, Massachusetts
Come on @comcast your killing me! Get this Texas game back on! #wtf #HookEm 🤘🏻
- Chris O’Brien 🤙🏻 #Billsmafia (@ChrisOB413) reported fromSpringfield, Massachusetts
@Xfinity so help me God, why am I getting terrible internet AGAIN?!
- The Beast DjLimelite (@DjLimeliteBR) reported fromSpringfield, Massachusetts
@CallofDuty @Xbox @Xfinity tf going on with yall services... **** keeps singing out and updating
- Pete Skerritt (@PeteSkerritt) reported fromWest Springfield, Massachusetts
I think Xfinity is legit stumped, because speeds directing to Xfinity-related servers are still just fine. But YouTube is broken. Some websites don’t work. I’m afraid to turn on my Xbox One or Switch, since they probably can’t connect at dial-up speeds.
- Pete Skerritt (@PeteSkerritt) reported fromWest Springfield, Massachusetts
Wow, @Xfinity sure is quiet tonight while its internet service in at least the northeastern US is broken. Less than 2Mbps down on a 300Mbps plan, and I’m not alone. What’s happening in Philly? Any public acknowledgement? Any “We’re working on it?” No? Nothing?
- Scott Greene (@Scotty_Ballgame) reported fromLongmeadow, Massachusetts
Can someone in the know please explain to me how this @WWENetwork on @peacockTV works? I get Peacock as part of my @Xfinity package. I've also been paying $9.99/month for #WWENetwork. Do I need to keep paying for Network since I have Peacock? Is app diff from what's on Peacock?
- Kola Champagne Papi (@CalebCruzado) reported fromSpringfield, Massachusetts
@Xfinity my wifi is down AGAIN
- Jayson Sanchez | J Fonz ⚡️ (@JaySan2k1) reported fromSpringfield, Massachusetts
@comcast did you know your #comcast #customerservice is horrible? We waited 25 min to speak with someone... then got transferred twice because the agents didn’t understand what our inquiries were... @comcastcares
- Julieee (@DancerJulieee) reported fromSpringfield, Massachusetts
@Xfinity I have experienced awful internet for two months now and have been on the phone with your support team every other day. Nothing has been resolved. I’m a teacher doing remote learning and I need my internet working
- Pete Skerritt (@PeteSkerritt) reported fromWest Springfield, Massachusetts
Having to miss at least a day of work because of @Xfinity problems is incredibly frustrating. Had to cancel an extra help session with some students and am leaving the teachers I work with in a rough spot.
- Joel McAuliffe (@JoelforChicopee) reported fromChicopee Falls, Massachusetts
In Chicopee, we know first-hand how big corporate monopolies like Charter Spectrum do business — and it’s the same for Comcast, Verizon, and all the others. They force people to pay ridiculous prices in exchange for poor service because they know consumers have no other options.
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Case (@DCsportsGrl) reported
@Xfinity why do people even bother to pay for your service when you do routine maintenance with 0 warning while people are working at home. Then I call and it says I cannot talk to anyone and to call back in 24 hours? Are you joking?
- Jake Smith (@jakehockey10) reported
@comcast You are a scam company. Drop the data caps. ******* awful. SHAME!
- Xfinity (@Xfinity) reported
@XtraT3rr3sTrio Please send us a DM @comcastcares and our support team will take a closer look at what's going on.
- kate dc (@katedc16) reported
@golikehellmachi I am never angrier than I was with Comcast reps. I switched to Fios because our relationship was getting unhealthy
- Les Woods (@LesWoods12) reported
@comcast Could you start by not changing terms of your customer contract, cancelling the Norton and raising rate. Then tell 71 year old man he’s stuck with the contract Then I will believe your cause.
- Dr. Caryl Gronwall (@carylgronwall) reported
Anyone else in State College have Comcast issues this afternoon? Seems to be ok now, but was extremely slow earlier for about half an hour.
- La Li Lu Le Lo 😈🐝🔰 (@f1exasaurus) reported
Comcast has an outage while I'm installing a network an hour and a half from home, very cool, very chill
- KT (@genzkt) reported
xfinity and spectrum being awful has probably become my biggest hill to die on
- Jan Forney 🇺🇸 🌎 🆘 (@janforney1) reported
@MingGao26 (No proof but gotta say- I’ve seen some bad ‘customer experiences’ and seemingly moblite extractive financial guys at Comcast? Did Comcast ddos fail suspiciously?)
- Chelseabear26 (@chelseabear26) reported
@genzkt @comcastcares @Xfinity Not only down. But they are not even responding to my dms to help me step by step.
