Live Chat for Customer Service & Help Desk | REVE Chat (2024)

FAQs

How to answer live chat? ›

LiveChat can help you to solve problems right as they appear. Once a customer asks you a question, you can respond in seconds. It's fast and makes for one amazing customer service.

At its core, ChatGPT is a language model that can generate human-like responses to text-based inputs. This means that businesses can use ChatGPT for customer service to automate service interactions.

Help Desk vs Live Chat are two tools that can work great together, rather than competing in the same space. Live Chat is a great way to boost user experience and make it easier for customers to reach out, while your Help Desk simplifies processes on the backend.

Examples from Collins dictionaries

He's chatting with his dad. We chatted about old times. I had a chat with John. The software allows students to collaborate on documents and to chat via instant messaging.

Customers prefer live chat because it allows them to be more efficient as well. 79% say that they choose it over other channels because they can get their questions answered faster.

Live chat can increase purchases: 38% of consumers are more likely to buy from a company if they offer live chat support. Live chat can boost customer loyalty: 51% of consumers are more likely to stay with or buy again from a company if they offer live chat support.

Live chat provides a real-time messaging channel for customers to directly connect with your business through your website or app. Rather than traditional methods like phone calls or emails, live chat gives customers a convenient way to interact directly with support representatives through an online channel.

Is ChatGPT a free service? ›

Is ChatGPT free to use? The free version of ChatGPT is available to everyone. Upgrading to Plus, Team, or Enterprise offers a more powerful experience through additional features and access to GPT-4.

Although ChatGPT is a powerful tool, its limitations become particularly apparent in the field of customer service. While it alone can't replace customer service agents, support teams can still benefit from utilizing this technology if they know how to leverage it effectively.

Those differences include the following: Personalization. Phone support offers more personalized interactions than live chat because all interactions are one-to-one and in real time, whereas live chat agents juggle multiple conversations simultaneously.

Efficient handling: The resolutions on live chat are typically quicker than through other channels. No need for an immediate response: Customers don't traditionally expect an immediate response from email, which means your team has a bit more leeway for discovery and troubleshooting.

Live chat can be with a real person or with a chatbot. In some cases, live chat is managed by human customer service representatives who engage in real-time conversations with users. In other cases, live chat may be automated and handled by AI-powered chatbots.

Tap and hold a message. Tap Reply in thread. In the reply area, enter your message.

How Do You Respond To It Was Nice Talking To You? It's common to add 'thank you' or 'yes' to acknowledge the compliment before returning it. Someone is being kind and polite when they say “it was nice talking to you,” so adding “yes, you too” or “thank you, you too” creates a polite response.

Is live chat just texting? No, live chat extends beyond texting. It involves real-time communication between customers and human support representatives via a live chat widget on websites or dedicated apps.