Business Support Team Member | 22 August, 2024 (2024)

Job Introduction

Job Description for Business Support Team Member:

There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time.At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.

We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.

NNL's Business Services Support Team Member will deliver accurate and comprehensive back-office support across three locations, ensuring the highest level of administration efficiency. The team member will provide a wide variety of duties and support to internal and external teams.

Flexibility is required to cover Workington, Windscale and Central Laboratories

Main Responsibilities for Business Support Team Member:

  • General Administrative duties to include but not limited to:
    • Developing spreadsheets, typing documents, organising meetings, minute taking and distribution of the minutes, updating notice boards and providing administrative support across Compliance and Facilities team.
    • Reception duties including Tannoy announcements and issuing passes.
    • Responsible for arranging visits for external parties to NNL facilities including processing necessary paperwork to allow access.
    • Responsible for the arrangement of travel bookings: air, rail, taxi and car hire requests, hotel bookings, conference facility bookings.
    • Responsible for arranging and processing of applications for inductions, including issue and control of visitor passes for access into relevant buildings and assisting in delivering induction.
    • Responsible for ordering goods, stationary etc including buffets via credit card or raising Purchase Requisitions account reconciliation.
    • Responsible for carrying out safety observations and audits.
    • Act as IT coordinator – Point of contact for IT deliveries to the building and providing support to management of documentation on Qpulse, delivering guidance and act on issues regarding operational documentation.
    • Undertake other activities commensurate with their skills and experience as and when required.

Essential Criteria for Business Support Team Member:

  • Proven experience of administration, organisational skills and time management skills.
  • Ability to build and maintain strong relationships across the business, with excellent communication and interpersonal skills.
  • Detail orientated and the ability to work to stringent deadlines.
  • Proactive and self-starter that can work well on own and flexibly as part of a team.
  • Proficient in all MS office packages.
  • GCSE Maths, English & Science (As minimum Grade 4 or equivalent).
  • Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).

Desirable Criteria for Business Support Team Member:

  • Work within a highly regulated environment.

Why join us?

NNL isn’t just a place where you can do career-defining work that makes a real-world impact. It’s also a place where you’ll feel appreciated and valued. We’re creating an inclusive workplace where everyone is free to be themselves and feel like they belong.We put your wellbeing first, we push you to reach your potential, and we do everything possible to help you feel safe, supported and inspired.

We also offer a range of employee benefits:

  • Sector leading Family-Focused Policies: celebrate life events, including enhanced maternity and paternity leave and a week off for your marriage.
  • NNL offers attractive pension plans. If you contribute 5%, NNL contributes 15%. Alternatively, if you choose not to contribute (0%), NNL will still contribute 10%.
  • Annual Leave: Benefit from 25.5 days of leave, plus 4 extra days to be taken during Christmas shutdown, plus Bank Holidays.
  • Reduced gym membership with discounts of up to 25% from 3,700 gym and leisure providers across the UK
  • Company Bonus: Be rewarded for your contributions.
  • Learning Opportunities: Enhance your skills through excellent development programmes.
  • Employee Assistance: Access support for personal and professional challenges.
  • Cycle to Work: Stay active and eco-friendly.
  • Life Assurance: Ensure peace of mind for you and your loved ones.
  • Enhanced Sick Pay Benefits: Receive support during illness or injury.
  • Access to ‘Mydiscounts’ which has a range of special offers and discounts from more than 200 suppliers, including medical insurance and dental insurance.
  • Health Care: Health savings plan which allows you to claim money back on visits to the dentist, optician and/or physiotherapist (limits apply).

About The Company

NNL is an incredible place to work. A place where people do things that have never been done before. A place where people push boundaries to further themselves, the business and society as a whole.

This is a place where personal and professional opportunities are limitless.If you want to change the world, if you want to tackle climate change, if you want to help advance medical science, if you want to help put things in space, if you want to answer the big questions, if you want to work with extraordinary materials, if you want to meet great people, learn new skills, challenge yourself, work flexibly, and build a long successful career with the power to make a real impact… you can do it all here.

Equality, Diversity and Inclusion

NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures.We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.

Recruitment Agency Notice

We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.

Business Support Team Member  | 22 August, 2024 (2024)

FAQs

How to answer customer service scenario questions? ›

The candidate should answer behavioral questions using the STAR method, which stands for situation, task, action, and result. This means they provide the context of a situation, the task they needed to complete, the actions they took to complete the task, and the outcome.

What is your approach to a professional and amazing customer support interview question? ›

Here's what this might look like: “To me, customer service means ensuring that the client or customer has the best experience possible. I've learned that by listening to the customer's desires, concerns, and perspective, I'm able to figure out the best way to solve any issues that come up.

How to crack a customer service interview? ›

5 key tips for you to take away today:
  1. Look for examples from your previous experience.
  2. Research the company you're applying to.
  3. Look through the job posting and job description.
  4. Practice the customer service interview questions and answers with a friend.
  5. Ask questions when you have the chance to.
May 15, 2024

What are the questions asked in a customer support interview? ›

8 Most Asked Customer Service Interview Questions:

Why do you want to join this job? Explain about a difficult obstacle you had resolved recently at work. How did you solve that issue? When it comes to work issues, how do you deal with them?

What are the 7 skills of good customer service? ›

10 customer service skills for success
  • Empathy. Empathy is the ability to understand another person's emotions and perspective. ...
  • Problem solving. Being able to solve problems is key to customer service. ...
  • Communication. ...
  • Active listening. ...
  • Technical knowledge. ...
  • Patience. ...
  • Tenacity. ...
  • Adaptability.
Apr 3, 2024

What is the most important skill for a customer support specialist and why? ›

1. Empathy. Empathy plays an essential role in building customer relationships and de-escalating high-tension situations. A customer service agent must have the emotional intelligence to empathize with upset customers, collaborate with them, and work to find a solution.

What is your strength's best answer? ›

Sample responses to “What are your strengths?”
  1. Collaborative. I am very collaborative. ...
  2. Technical know-how. I love staying up-to-date with trends in the tech industry. ...
  3. Detail-oriented. As a content creator, I love brainstorming new approaches to reach our consumers. ...
  4. Positive attitude. ...
  5. Solving problems.

What are my biggest strengths? ›

The first step to identifying your greatest strength is to assess your skills. Make a list of all the skills and qualities that make you a great candidate for the job. Things like communication, problem-solving, attention to detail, and so on.

What is the best answer to tell me about yourself? ›

The best way to answer "Tell me about yourself" is with a brief highlight-summary of your experience, your education, the value you bring to an employer, and the reason you're looking forward to learning more about this next job and the opportunity to work with them.

Why should we hire you? ›

A: I want this job because I believe it is a great fit for my skills and interests. I am excited about the opportunity to [describe specific aspect of the job or company] and I am eager to contribute to the team. I am motivated to learn and grow in this role, and I am confident that I can make a positive impact.

What is your biggest achievement? ›

Ideally, you should talk about a workplace accomplishment. However, you could refer to school, volunteering or even your hobbies, so long as you demonstrate transferable skills and prove you are the best person for the job. 'My greatest achievement' examples could include: Giving a great presentation at work.

Can you work under pressure? ›

Yes, I can work under pressure. Working under pressure is one of the things I had to learn over time. I used to find it uncomfortable when I started. But in my current position as the Team Lead of Logistics, I'm often faced with a series of high-pressure situations where I'm needed to work under pressure.

Why do you want this job? ›

The best way to prepare for this question is to learn about the products, services, mission, and workplace culture of the company. Try to mention the aspects of the company that align with your values and how this role really fits in with your career goals.

What is an example of a customer service scenario? ›

Scenario: A customer wants to return a product they purchased. Do: Be informed about the return policy: Familiarize yourself with your company's return policy to provide accurate information to customers. Offer alternatives: If a refund is not possible, suggest alternative solutions such as an exchange or store credit.

What is the best way to answer scenario questions in an interview? ›

How to answer situational interview questions
  1. Describe the situation. The situation is the context in which the event took place. ...
  2. Explain your task. In this step, you should describe your assigned role and what was expected of you. ...
  3. Specify the actions you took. ...
  4. Detail the results.
Feb 12, 2024

How do you handle challenging customer service scenarios? ›

13 tips for dealing with difficult customers
  1. Remain calm throughout the interaction. ...
  2. Engage in active listening. ...
  3. Pay close attention to tone, intent, and sentiment. ...
  4. Communicate professionally and with positive language. ...
  5. Practice empathy. ...
  6. Take a moment to catch your breath.
Jul 26, 2024

How to answer describe a specific situation where you provided excellent customer service? ›

You could talk about a time when you calmed an upset customer or went above the expectations of your role to make a customer want to return. Perhaps you had a customer dispute and were able to smooth over the issue using your great instinct and friendly disposition.

References

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