What's New With Digital Banking (2024)

Account Access

Account Tab

• Account summary.Displays the balances on all your Navy Federal accounts in one place.
• Make a payment link. Now uses a simpler transfer funds format. Takes you directly to the payment page without having to navigate to a credit card or consumer loan Account Details page. Automatically pre-populates the account you want to pay.

Account Details Pages

• View and download account details. Available for:
  • money market accounts
  • savings accounts
  • checking accounts
  • credit cards (pending and posted transactions)
  • consumer loans (no downloadable transactions displayed)
  • mortgage and home equity line of credit¹
  • checking line of credit (CLOC) (no transactions displayed)
  • certificates (no transactions displayed)
• Enhanced search account details. Search transaction history for specific transactions—filter by date, type, amount, incoming/outgoing funds for checking, savings and credit cards. (Checking can also be filtered by check number.)
• Make a payment link. Get quick access to transfer payments to credit card and consumer loan accounts.
• More transaction details. Transactions on checking and credit card accounts are now labeled by spending type and merchant icons, so you can see quickly where you’re spending your money.
• Upcoming activity. You can see transfers/payments that you’ve scheduled to send within the next 30 days.

Money Movement

The process for transferring money has changed slightly. You now first choose where you want to send/transfer the money, followed by choosing which account you’ll use to pay.

The new to/from format provides a more streamlined money movement process for all transaction types. All transactions (including Bill Pay and Zelle®* when available)will flow from a single, centralized hub. So, they all must begin the same way—with the question “Where do you want to send money?” This new format also allows the system to filter out invalid account types and billers.

Move Money Tab

• Payments and transfers. View and cancel scheduled transfers. Make a payment or schedule new one-time or recurring transfers+ between available Navy Federal accounts. Available account types include:
  • checking
  • savings
  • money market savings accounts
  • credit cards²
  • consumer loans²
  • checking line of credit (CLOC) (transfers to CLOCs only)
• Start a Transaction. Whether you need to make a payment, transfer money or make another transaction, our new simplified process let’s you do it all from 1 place.
• New Payment Option. If you make less than the minimum payment on your credit card account, you’ll be able to see how much of the minimum payment remains (Remaining Minimum Payment). Simply select the “Move Money” tab and choose the credit card account under “Move Money To.” You’ll be able pay the remainder right from this screen.

In addition, you’ll now be able to see the remaining statement balance after you’ve made the partial payment. We’ve added the option to pay off this remaining statement balance.

^*Zelle® and the Zelle®-related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Account Management

New Cards Tab

• Credit and debit card information.See all your credit and debit cards on one page. Allows you to freeze/unfreeze your cards and activate credit cards.
• Credit Card Rewards. Want to know how much in cash rewards or how many points you’ve earned? You can see what you’ve earned and redeem loyalty points by clicking the credit card image under “My Cards.”

PROFILE TAB

• Member Details. Displays your personal profile information including name (title, rank and member since) address, email and phone number.

Statements Tab

• Account Statements. From checking and savings to certificates and credit cards, you’ll be able to see all your statements in 1 place.

Account Access

• Loan Transaction History.View your loan transactions.
  
• Credit cards and personal loans amount due.The amount due, the due date and a make a payment link will be added to each of these account types.
• Checking Line of Credit Account Details and Transactions. More details will be added to this page.
• Private Student Loans. You’ll be able navigate to your student loan account through your Navy Federal online banking. Once you select “Student Loan” on the “Accounts” tab, you’ll be redirected to the Navy Federal Student Loan Center, where you can sign in to see your account.
• Certificates. More details will be added to this page.
• Upcoming activity.You’ll be able to see scheduled transactions for one-time and recurring transfers (paycheck deposits, member-to-member transfers, Bill Pay and editing/canceling mortgage payments).

Money Movement

• Member-to-Member Transfers. Want to transfer money to another Navy Federal member? You’ll be able to make member-to-member transfers to existing accounts.
  
• Addition of Zelle® Transfers. Need to pay the babysitter or split a tab? You’ll have the option to use Zelle® to quickly and easily transfer money to others when we add it to our "Move Money" tab.

Account Management

• Addition of activation function.You’ll be able to activate a new debit card.
• Addition of account statements.View statements for all your Navy Federal accounts from one place.
• Addition of rewards display.View rewards balances and redeem cash rewards and loyalty points.
• Redeem Credit Card Cash Rewards.If your credit card is one that offers cash back, you’ll be able to redeem them easily.
• Change Debit Card PIN. Want to change your debit card PIN? We’ll be adding that option to your “Accounts” tab.

Account Access

• Additional account details pages.Full account details for certificates, Individual Retirement Accounts (IRAs) and Educational Savings Accounts (ESAs).
• Past Due/Overdrawn Transactions.We’ll be adding past due and overdrawn transactions on your account summary page.

Money Movement

• Addition of Bill Pay.Schedule automatic online bill payments up to a year in advance. Receive and pay bills from select leading merchants.
• Transfers to Certificates.Make transfers to Navy Federal certificate accounts.
• Payments to Collection Accounts. If your account is in collections, you’ll be able to make a payment directly from the Move Money tab.
  

Account Management

• Additional update options.You'll be able to edit phone/text enrollment; view/edit employment status, title and rank; update your Expiration of Active Obligated Service (EAOS) date and add a future address change.
• Debit card update. Order new/replacement debit card.
• Manage Statements.Convert from paper to digital statements with 1-click.
• Travel Plans.New security feature will allow you to notify us when you plan to travel without having to call. You’ll be able to view, add and delete notifications.
• Manage Notifications.You’ll be able to set up or modify customized account and security notifications. Stay in the know when there are account changes or transactions. You’ll be able to choose how you receive these alerts (email, push or text)