U-verse TV brings everything to you (2024)

When you first launch the U-verse TV app, you must enter your U-verse login ID and Password. The ID and password are the same ID and password as your AT&T High Speed Internet account (which is the same as your e-mail account provided for AT&T High Speed Internet service).

Yes, sub accounts can access U-verse TV.

On the Login page, you will find links to: Forgot ID? and Forgot Password?  Select the appropriate link and follow the instructions to either recover or reset them.

Yes, members of the same U-verse TV account can access and play content at the same time.

You can manage your cellular data usage by tapping on Cellular Data Setting which is found in the Preferences section of Settings.  You may adjust your cellular data access through the link found within the warning message or in Cellular Data Settings.  You may also choose the frequency in which you receive this warning message.

You can view your U-verse bill by tapping myAT&T App which is found in the Support section of Settings. Subscribers that have already downloaded the separate myAT&T App from the Apple App store will be linked directly to the myAT&T App. Once validated in that App, you can view your bill. You can also access your bill at: https://m.att.com/myatt/.

The Show/Movie Details page is a central location or hub where everything about a particular show or movie available on U-verse can be found.  The show title, description and details are provided at the top of the page.   You can also take direct action to either view or record that specific show by tapping Record or Watch  Find more information about the show’s cast and crew by tapping on that actor’s photo and exploring related shows in which they appeared.  This is found under the Info segment on iPhone or by just scrolling the page on the iPad. Tap Photos for expanded views of scenes from any show.

To browse the TV Guide, tap the Guide tab.  The Guide will enable you to browse the TV guide listing for your U-verse TV service at home.  You can swipe up and down to scroll through channels in the Guide.  You can also move quickly through channels in the guide using the quick scroll bar on the right.  Either tap or drag to the location in the Guide.  Additionally, you can swipe right or left to change the time being displayed.  The Guide will display what is scheduled to be on within the next 2 weeks.  Multiple searching and filtering functions are available at the top of the Guide, allowing you to quickly find your favorite shows and channels.        By default, the guide hides SD channels as well as channels that are not viewable on the mobile device.  If you are wanting to set a recording, or learn more about a particular show that is in SD, or on a network that does not allow us to show their content online, simply remove the filter that hides the relevant content.

Yes, select Settings, and then Favorites.  Once selected, favorite shows will then appear in the Guide with a heart next to them.  Touching the heart toggles favorites on and off.  By tapping the Favorites Filter icon at the top of the Guide and selecting Favorite Channels Only the Guide will display only your favorite channels.  Find your favorite HD Channels by tapping HD Channels Only as a filtering option.  Or, select both Favorite Channels Only and HD Channels Only to see only your favorite HD channels.

You can record a show by first tapping on a show and getting to the Show/Movie Details page.  Tap Record, confirm your settings and tap Record again to set your recording.  Tap Record Series to record the entire series.

You can manage recordings by tapping the Recordings tab.   Tap the upcoming show that you wish to change.  From there you can Cancel Recording or Cancel Series.  You may also tap Series Options to add additional time at the end of your recording(s) to ensure you do not miss anything should a show overrun its time period (i.e. sporting events or live programs).  You can also set when the recording(s) will be deleted from your DVR.

You can set default DVR Settings by going to Settings on the My U-verse TV page.  Tap Recording Settings found within Preferences.  You can then set default recording options for all individual show and series recordings.

You can watch TV shows or movies by tapping the On Demand tab to select from the library of shows available to watch on your mobile device.  You can browse available shows by TV Shows, Movies, Networks or recently Watched.  When you find something that you would like to watch, just tap Watch to begin streaming it on your device.

If at any time you get interrupted and need to stop watching a show you can easily continue from  where you left off by tapping Watched on the main On Demand page.  There you will find a list of your recently watched shows, along with a progress indicator for each.  Just select a show to continue watching it from where you left off.

You do not transfer the app.  You must download the U-verse TV App from Apple App Store to your new device and sign in using your U-verse ID and password.

Streaming rights are within the US only.

Live TV is accessible via the Live TV icon tab found in the Navigation Bar at the top of the page.

Yes, Live TV is available on both Wi-Fi and cellular networks.

After you tap the Live TV icon you will see a Live TV guide presenting Live TV channel offerings available in your market.

Upon tapping Live TV the last channel played will begin to play.  Tap another channel row to begin playing the show that is currently airing on that channel.

When a locked, Live TV channel is tapped a lock notification will be displayed in the video player.  A subscriber can unlock the channel by tapping Unlock and entering the account’s Parental Control Pin.  The show will begin playing, momentarily.

Yes, there are Spanish language shows on U-verse TV.

To watch a show with Closed Captioning on U-verse TV you will tap the CC icon in the player while the video is playing.  To turn off, tap the CC icon a second time.

This Notice is about Rulemaking 23-04-006 regarding the Order Instituting Rulemaking Proceeding to Consider Changes to Requirements on Video Franchisees Under the Digital Infrastructure and Video Competition Act, and Revisions to General Order 169.

The CPUC has directed us to inform you that you are invited to participate in these hearings, which provide an opportunity to hear your comments, concerns, and opinions regarding changes to the Commission’s licensing and oversight of video franchisees under the Digital Infrastructure and Video Competition Act of 2006 (DIVCA). The CPUC is considering whether to adopt specific customer service standards that apply to state franchised video services, and processes to adjudicate customer complaints regarding franchised video services.

You may attend the in-person hearings or watch a livestream of the remote hearings. You can state your comments and participate either at the in-person or remote hearing. You can also submit comments by mail or post them on the CPUC’s public comment portal. For further information, go visit: https://www.cpuc.ca.gov/pph or https://www.cpuc.ca.gov/videofranchising.

The remote PPHs may be observed using the live video broadcast AdminMonitor webcast link or heard on the toll-free telephone number. The AdminMonitor broadcast has English or Spanish captions that can be accessed by clicking the green button below the video screen. To provide public comment, participants should use the toll-free telephone number and participant code noted above. Participants who wish to speak must then press “star one” and record their first and last name when prompted. This will alert the operator who will then queue the speakers one-at-a-time and announce each speaker’s name at the allotted time. When it is time for public comment, the ALJ will make an announcement through the telephone line for those who wish to speak. Public officials wishing to speak at the PPHs should provide the telephone operator with their name, title, and governmental entity.

Written public comments may be provided at any time during this proceeding through the Add Public Comment tab on the Commission’s website at

This rulemaking is considering potential changes to DIVCA regarding customer service standards for a holder of a state video franchise and to processes to adjudicate customer service complaints regarding these franchised video services. The rulemaking is assigned to a CPUC Administrative Law Judge and a Commissioner, who will consider proposals and evidence presented during formal processes, and then issue a proposed decision. Any CPUC Commissioner may sponsor an alternate decision with a different outcome. The proposed decision, and any alternate decisions, will be discussed and voted upon by the CPUC Commissioners at a public CPUC Voting Meeting.

Please visit the Commission website at apps.cpuc.ca.gov/c/R2304006 to submit a public comment about this rulemaking to the CPUC. You may also mail written comments to the CPUC’s Public Advisor’s address below. For more information on participating in the public hearing, submitting comments, to request special assistance, or to request a non-English or Spanish language interpreter, please contact the CPUC’s Public Advisor’s Office at least five days prior to the hearings.

505 Van Ness Avenue San Francisco, CA 94102
Phone: 1-866-849-8390 (toll-free) or 1-415-703-2074
Email: [emailprotected]
Please reference Rulemaking 23-04-006 in any communications you have with the CPUC regarding this matter.