2023/24 Season
Our objective of our ‘Home Ticket Policy’ is to ensure that access to tickets is fair to all Members and to maintain our commitment to keeping football affordable whilst ensuring we remain competitive on the field in the long term.
The pricing structure is split into five price bands, including Adult, Under-11, Under-16, 16-18 years, and Concessions* amongst the following areas of the stadium: Family Stand, North and South Stands, East Stand Upper Wings (adult tickets only) and East Central Lower with East Stand Upper and West Stand.
*Concessions = Seniors aged 65+, young adults aged 19 to 22 years and disabled supporters.
Sale Policy
Approximately three to four weeks prior to a home game tickets will go on sale.
The club will announce the sale dates via www.leedsunited.com.
Tickets are only available to current My Leeds Members, one ticket per Member.
Please note, Membership does not guarantee a match ticket.
We strongly advise Members to purchase their tickets online to avoid disappointment.
Please note, when applying online, you will only have access to purchase tickets for the game if you have the correct level of Membership.
Tickets are sold in phases, please see the below example of a typical sales period:
Phase 1- from 1pm
- My Leeds Priority Members
- Reserved allocation, sold on a first come, first served basis
Phase 2- from 1pm
- All My Leeds Members
- Reserved allocation, sold on a first come, first served basis
Phase 3- from 5pm
- Ticket Exchange opens
- General admission Season Ticket Holders who are unable to attend this fixture can return their seat online via accessing their ‘My Account’ option
- Season Ticket Holders can return their seat right up until 90 minutes prior to kick off
For further information on the Ticket Exchange scheme, pleaseclick here.
Phase 4- Online Ballot
- Ballot Registrations open at 9am and close the following day at midnight
- Once the ballot closes, the ballot is run and the successful applicants notified
- All My Leeds Members who have not been successful in purchasing a ticket in either Phase 1 or 2, can register for the ballot.
- Reserved allocation, sold via the ballot system
For further information on the ballot process, please see the additional information section below.
Phase 5 - Ticket Exchange Sales
Approximately 10 days prior to the game, any seats returned from Season Ticket Holders via the Ticket Exchange will be sold in the following order on a first come first served basis:
- Day 1- from 1pm- My Leeds Priority & My Leeds+ Members.
- Day 2- from 1pm- All My Leeds Members.
Season Ticket Holders can return their seat right up until 90 minutes prior to kick off, so My Leeds Members are advised to keep checking the online site for availability up until matchday.
Phase 6- Ticket Forwarding
- Approximately one week prior to the game, the Ticket Forwarding facility will be available online
- General admission Season Ticket Holders and My Leeds Members will be able to forward their ticket as a mobile ticket to another supporter if they are unable to attend an individual match
- However, the supporter who they are forwarding their ticket to must be linked to their ticketing account via the ‘My Friends & Family’ option and also be a current Member.
For further information on the Ticket Forwarding scheme, please see the additional information section below.
For all home games, demand for tickets significantly exceeds supply, with fixtures selling out well in advance of the actual day of the game. Supporters are advised not to travel to the game without a match ticket. The club reserve the right to amend on-sale dates or change the selling procedure for any fixture. Dates of fixtures and kick off times are subject to change.
ADDITIONAL HOME TICKET INFORMATION
Online Ballot
All current My Leeds Members who are unsuccessful in purchasing a ticket in Phase 1 or 2 can apply for the online ballot.
If you wish to be balloted/seated with friends or family Members, then you must register all in one application.
Each Member can only register once for the ballot. The maximum number of Members within a ballot application is 10.
To apply for friends and family Members, they must be linked to your account via the ‘My Friends & Family’ option within your online ticketing account.
It is imperative that you select the correct age band for each ballot applicant.
The lead applicant will need to enter credit/debit card details when submitting a ballot application.
No payment will be processed at the point of registering in the ballot.
Please note, when you register for the ballot, you will be able to specify ‘General Seating’ or ‘Family Area’ seating.
If you are successful, the automated balloting system will automatically allocate you a seat which could be in any of our general admission stands.
To apply for the Family Area, you must meet our criteria of no more than two adults to one concession.
If you have accessibility requirements, a separate ballot is available for Disabled Supporters.
Once the deadline date has passed for ballot registrations, the ballot will be randomly drawn.
The supporters who are successful in the ballot will automatically have their credit/debit card payment charged for the total ticket cost (including booking fees) and the lead applicant will receive a confirmation email containing their mobile tickets.
If you do not receive an email then you have not been successful. Supporters can check if they are successful in the ballot via the ‘My Account’ option within their online ticketing account.
Ballots will be run on a game-by-game basis.
Ticket Forwarding
General admission Season Ticket Holders and My Leeds Members will be able to forward their ticket as a mobile ticket to another supporter if they are unable to attend an individual match.
However, the supporter who they are forwarding their ticket to must be linked to their ticketing account via the ‘My Friends & Family’ option and also be a current My Leeds Member.
Please note, you can forward your seat to a My Leeds Member who has the same price type at no extra cost. e.g. Adult Season Ticket Holder to Adult My Leeds Member.
You can also upgrade your ticket as part of the Ticket Forwarding process, e.g. Junior Season Ticket Holder to Adult My Leeds Member. In this scenario, there would be an upgrade fee to pay.
If you wish to forward your Season Ticket seat to a Member with a lower price category, e.g. Adult Season Ticket Holder to Junior My Leeds Member, then this can be done, but no downgrade refund will be offered.
In this scenario, you need to select the new owner of the ticket from your Friends & Family list and the new price type, which in this example is Adult.
The new price type that you enter must be that of the Season Ticket Holder irrespective of the price type of the Member receiving the forwarded ticket.
To forward your ticket, please follow the below simple step by step instructions:
1. Log into your online ticket accounthttps://tickets.leedsunited.com/
2. Once logged in, select the ‘Tickets’ option underneath your name shown in the top right-hand corner
3. Select the relevant game, click the ‘Forward Ticket’ button
4. You will see the game and your seat details listed, click the ‘Forward Ticket’ button
5. Select the new owner of your ticket, click the dropdown to select the Member from your Friends & Family list
6. Select the new price type (Adult, Senior etc) for the Member and click ‘Forward Ticket’
7. The ticket will appear in your basket, any difference in price will appear here (E.g., Junior to Adult) Click Proceed to checkout
8. Confirmation will appear of who you are forwarding your ticket too, if correct, click ‘Next’
9. Click to accept the Terms and Conditions, click ‘Submit’
10. The Season Ticket Holders Season pass or Members match ticket will be deactivated. An email will be sent to the Season Ticket Holder or Member and an email confirmation containing the mobile ticket will be sent direct to the Member who has been forwarded the ticket.
11. Ticket Forward complete!
12. Please note, once a season ticket seat or match ticket seat has been forwarded it cannot be recalled by the original Season Ticket Holder or original Member.
General admission Season Ticket Holders and Members can forward their seat to a My Leeds Member right up until when the turnstiles open on matchday. Turnstiles open 90 minutes prior to kick off.
