MyChart Proxy | Summa Health (2024)

Proxy access enables, you (the Representative) to view and manage your family member’s (the Patient’s) medical records within MyChart. Depending on the access level granted, designated proxies can view information such as upcoming appointments, messages, test results and more. You can even view and pay your family member’s bills.Here’s how to set up proxy access based on your situation.

Granting Proxy Access to a Child Patient’s Account

  • For patients age 0-11, parents are granted full access to the child patient’s MyChart record.
  • Once a child turns 12 years old, parental access to the child's MyChart account will automatically be reduced to limited access due to state privacy laws.
    • Children can easily edit the parent's access level from within MyChart.
    • If the child consents, parental representatives can also request access from the child's care provider or the provider’s front desk staff member.
  • Once a child patient reaches age 18, all parental Representative access to the patient’s MyChart account terminates (due to privacy laws).
    • Adult patients can grant Representative parents access to their MyChart account by submitting a simple and easyproxy request through MyChart. You can also request access from the front desk or the child's care provider if the child consents.
    • If the patient consents, a Representative can also request proxy access from the patient’s care provider or the provider’s front desk staff member.

Granting Proxy Access to Another Adult Patient’s Account

To grant an adult Representative access to an adult patient’s medical record, the patient can complete a simple MyChart Proxy Access Authorization Form, which includes the patient’s consent to grant proxy access.

Requesting Proxy Access to an Adult Patient’s Account by an Adult Child or a Legal Guardian

The Representative can complete a simpleMyChart Proxy Access Authorization Formand provide proper identification and supporting legal documentation as required, such as a court order or durable power of attorney for health care (DPOA).

How to Set Up Proxy Access

Step 1: Both the Representative and Patient must have a Summa Health MyChart Account.

If the Representative has received care from a Summa Health care provider, there are two ways to sign up:

1. Sign up online here.

or

2. Have your care provider or the provider’s front desk staff member send you an activation link at your next visit.

If the Representative has never received care from a Summa Health care provider:

Go to MyChart self-sign-up and submit a quick 3rd party identity verification in order to create a patient record.

Step 2: Patient sends the Representative simple and quick proxy invite via MyChart

Instructions

What if the Patient is not able to submit a proxy request?

A Representative can obtain proxy access from the Patient’s care provider or a provider’s front desk staff member.

You should receive an email notification that your request has been completed within 7 business days after we receive your request.
If you do not receive an email notification within that timeframe, please contact Health Information Management at 330.375.4941 Monday - Friday 8:00 am - 5:00 pm for assistance.


Frequently Asked Questions

What is proxy access?

Proxy access and allows a parent (or guardian) to log into their personal MyChart account and then securely connect to information regarding their family member.

Proxy Access to a Child's Account

  • If your child is age 0-11 you will then be granted full access to your child's MyChart record.
  • Once your child turns 12 years old, access to your child's MyChart account will be automatically reduced to limited access (due to privacy laws). The child can edit the parent's access level from within MyChart. You can also request access from the front desk or the child's care provider if the child consents.
  • Once your child turns 18, all access to your child's MyChart account ends (due to privacy laws). The Patient can grant parents access to their MyChart account by submitting a proxy request through MyChart. You can also request access from the front desk or the child's care provider if the child consents.

Consenting Adult to Adult Proxy Access

In the case of an adult Representative accessing a consenting adult's record, such as a spouse, we ask that the Patient provide the MyChart Proxy Access Authorization Form (the form includes your consent for this type of access).

In the case of an Adult Child or a Legal Guardian Requesting Proxy Access for an Adult

We ask that the Representative bring in the MyChart Proxy Access Authorization Form with proper identification and supporting legal documentation if required, such as a court order or durable power of attorney for health care (DPOA).

May I request proxy access for more than one person?

Yes, you would follow the same process for each qualifying individual.

Can I ask questions regarding a family member from my MyChart account?

No. MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

Can my spouse and I share one MyChart account?

No. Due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

Is a Proxy Representative responsible for a Patient's bills?

Proxy access does not make you responsible for the bill. The guarantor is the person responsible for paying the bill. You can find the guarantor name and account number on your statement.However, proxy access does provide visibility into the patient’s bill. You can view and pay their bill online.

Billing Management Features for Patient Proxies

As a designated proxy, you have the capability to view, manage, and process billing for your loved ones directly through the MyChart platform.

What This Means for You:

  • Convenient Access: View all billing information associated with the patient you represent in one centralized location.
  • Streamlined Processes: Handle billing transactions such as viewing statements and estimates, making payments, and setting up payment plans.
  • Secure Management: Rest assured that all transactions and information are handled securely, respecting patient confidentiality and data privacy.

Getting Started:

  1. Log into your MyChart account.
  2. Navigate to the 'Billing' tab
  3. Select the patient you represent to view and manage their billing information.

MyChart Proxy | Summa Health (1)

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MyChart Proxy | Summa Health (2024)

FAQs

How do I give proxy access to MyChart? ›

For Proxy access to an adult account

The Patient granting access must login to their MyChart account on your computer at mychart.mhs.net or on the mobile app. Select Friends and family access Click on Invite someone. Fill out all fields to send someone an invitation to receive proxy access to your account.

Can you link MyChart with Health app? ›

1) Log in to your MyChart account through the MyChart app on the iPhone or iPod Touch, and click on the “Track My Health” icon. 2) After the apps/devices are linked, your MyChart will automatically sync the information according to data types selected to be tracked in the Health app.

How do I link my child's MyChart? ›

You can link all of your MyChart accounts to see all your child's health information in one place. Select “Link My Accounts” from your home screen in the Children's Health app or from the MyChart main menu if you've logged in from a browser.

Does Orlando Health use MyChart? ›

Orlando Health MyChart is a new digital way for you to communicate with your doctor and with Orlando Health. You can access the application on your computer or mobile device.

How do I enable proxy access? ›

Select the Start button, then select Settings > Network & Internet > VPN. Select the VPN connection, then select Advanced options. Under VPN proxy settings, select the type of proxy setup you want to use, then enter the proxy server information for that VPN connection.

What does proxy access mean? ›

Proxy access allows you to securely communicate with the patient's physician's office on behalf of a family member or person under your care.

Can you use the same MyChart account for different providers? ›

Your Information in One Place. If you've been seen at more than one healthcare organization, you likely have multiple health records. MyChart lets you pull all of your medical records together and view them in one place. We call this Happy Together.

What is proxy access to medical records? ›

A proxy is someone who can have access to another patient's health information. If you are a parent or a care partner of a Health Services patient and they would like to grant you access to their medical information via LA Health Portal, please call or visit a Health Services clinic or hospital.

What is the username for MyChart? ›

Your MyChart username: Is what you entered when activating your account.

What is the difference between MyChart and Epic? ›

MyChart is EPIC's patient portal. MyChart is a secure means for patients to access parts of their health records through a web browser and cell-phone apps.

How do I link MyChart with Apple Health? ›

1. Log into the MyChart app on your iPhone and select Menu. Type “Account Settings” in the search field and select it from list. You might also see “Link MyChart to your Apple Watch” at the bottom of your home page screen where you could just select “Account Settings” to perform the same action.

Is MyChart a good app? ›

We are glad to hear MyChart is working well for you. A great medical app to use and keep up with your appointments, test results, blood work test results, easy to check-in for upcoming appointments, as well as making payments for the appointments, and more.

How do I assign a medical proxy? ›

To make your decision official, you will need to complete the durable power of attorney for health care form for your state. You can find, download, and print free advance directive forms for your state. You may need to have your form witnessed or notarized, so be sure to read the directions closely.

References

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