What payment methods can I use?
The following credit cards are accepted: Visa®, Mastercard®, and American Express. Debit cards and Apple Pay are also accepted. Health Savings Account (HSA) or Flexible Spending Account (FSA) cards can also be used if they work as credit/debit cards.
You may be able to use FSA/HSA funds to purchase a lab test. However, we do not determine eligibility of expenses under the rules for your HSA/FSA. Please check with your health account administrator to see if these expenses are eligible for reimbursem*nt under your plan.
Can I use a Health Savings Account (HSA) or a Flexible Spending Account (FSA) card?
Health Savings Account (HSA) or Flexible Spending Account (FSA) cards can be used as long as they work as credit/debit cards. You may be able to use FSA/HSA funds to purchase a lab test. However, we do not determine eligibility of expenses under the rules for your HSA/FSA. Please check with your health account administrator to see if these expenses are eligible for reimbursem*nt under your plan.
Will my insurance cover the tests that I purchase?
No. The lab tests available for purchase on questhealth.com are only for individuals who want to pay directly for testing and do not want to seek reimbursem*nt from their insurance carrier or the government. You understand that Services purchased under or through Quest are solely your financial responsibility.
Note: COVID-19 testing may be available with no out-of-pocket costs for eligible insured individuals when billed to a health plan, including Medicare and Medicaid. View $0 out-of-pocket testing options or reach out to your healthcare provider.
Is my payment information secure?
Yes. We use Transport Layer Security (TLS) to encrypt your credit card number, name, and address information so only QuestDiagnostics.com is able to decode your information.
I just purchased Quest testing. Why don't I see a charge on my credit card?
Log in and check the Quest Orders page for the status of your purchase. If your transaction is NOT on the Orders page, it is likely that the charge is still being processed by your credit card company.
What if tests were not performed?
If we were unable to perform a test that was purchased, you will see a "Test Not Performed" (TNP) message on your result, and you will be refunded to the original form of payment used in the purchase.
I used a gift card and my order expired or something wasn't tested - how does the refund work?
In the event a refund is needed and you paid with a gift card , we will refund your gift card first by issues a new one and then, if needed, funds will be returned to the credit card.
Can I combine or use multiple gift cards on a single purchase?
No, only one gift card can be used during a purchase and gift cards cannot be combined.
Klarna Payment Information
If you are having issues with your Klarna payments please contact their customer support here.
Klarna helps you elevate your shopping game. When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase. Questhealth.com offers three different payment options through Klarna:
- Pay in 4: Split your purchase into 4 interest-free payments so you can spread the cost over time. The card or bank account of your choice will be automatically charged every 2 weeks. No interest or fees when you pay on time.*
- Fair financing: Apply for monthly financing directly at checkout. A short application will provide an instant decision for you. With no hard credit check there is no impact to your credit to apply. Once you’ve been approved, you’ll receive reminders and can manage your payments directly in theKlarna app. No fees when you pay on time. Monthly financing products are issued by WebBank.
- Pay in 30 days: Make your purchase today and take up to 30 days before you pay in full.** No upfront payment, no interest, and no fees when you pay on time.
To learn how Klarna works, click here.
To download the Klarna app, click here.
To log in to Klarna, online click here.
*See paymentterms. A higher initial payment may be required for some consumers. CA resident loans made or arranged pursuant to a California Financing Law license.
**See paymentterms. CA resident loans made or arranged pursuant to a California Financing Law license.
