DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

56 Reviews

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This rating includes all service center reviews, with more weight given to recent reviews.

SERVICE VISIT

I had excellent service from the service technicians. The service advisor, Gabriella, I wasn't impressed with. She wouldn't answer my calls if I left a message. She also didn't let me know that the servi The service advisor, Gabriella, I wasn't impressed with. She wouldn't answer my calls if I left a message. She also didn't let me know that the service wasn't done in 3 days time. I had to call and talk with others to find out I would need a loaner so I could get to work that 3rd day. I gave Gabriella my work number to call and let me know if my car would be done that 3rd day. I also told her my work hours. She never called. I called when I returned from work, and learned from some one else that my car was just getting done. After a short appointment, I was finally able to get my car. Please be sure Gabriella gets more training in customer service. I work in customer service, and would never treat a client the way I was treated. More

Jul 29, 2023 -

SERVICE VISIT

Extremely poor customer service. Service tech broke seat molding and tried to blame it on us. Service mgr said he'd replace it at least but no discount for inconvenience because I Service tech broke seat molding and tried to blame it on us. Service mgr said he'd replace it at least but no discount for inconvenience because I signed the sheet to agree to pay for services. He continues to say I can't prove that they broke it. xxx! Agree to pay yes for service, but the fact they would offer zero compensation for inconvenience and the "that's fine I don't care if you leave a bad review" by the gal that checked me out. Part was $110 cost according to their paperwork but $340 to me. They could have at least given the oil change and rotation complimentary to show some remorse. Save yourself the headache and avoid this family of dealerships. Very poor experience. Not even an apology was given. Apparently this behavior is acceptable at the dealership and Chevrolet to allow such an experience and those behaviors. The only positive was at drop off by the service advisor. More

SERVICE VISIT

The very friendly service department worked efficiently and professionally to find and quickly solve a small problem with a tire. I was treated with respect and they truly desired to find a solution even t and professionally to find and quickly solve a small problem with a tire. I was treated with respect and they truly desired to find a solution even though it was a small problem. More

Nov 24, 2022 -

SERVICE VISIT

Brought my truck in for service which was completed in one hour. Met Allen Hansen in waiting room. Allen was friendly, professional and knowledgeable about cars, I had a lot of fun. one hour. Met Allen Hansen in waiting room. Allen was friendly, professional and knowledgeable about cars, I had a lot of fun. More

Nov 21, 2022 -

SERVICE VISIT

On time and professional people . keep you informed and great waiting area. Happy with service keep you informed and great waiting area. Happy with service More

Sep 03, 2022 -

SERVICE VISIT

Craig Orak was the service advisor who assisted me today. I could not have been happier with his knowledge, guidance, and patience with me. He made me feel welcome and FOR SURE made me want to continue comin I could not have been happier with his knowledge, guidance, and patience with me. He made me feel welcome and FOR SURE made me want to continue coming back. Thank you Craig for the great service! More

Sep 05, 2022 -

SERVICE VISIT

Absolutely garbage service center. After two weeks of having my car in their body shop I complained; and then their body shop called me to ASK WHY MY CAR WAS THERE. You've had my vehic After two weeks of having my car in their body shop I complained; and then their body shop called me to ASK WHY MY CAR WAS THERE. You've had my vehicle for TWO WEEKS and you don't understand why my vehicle is there? You don't know what to do with it?! What you think this is for decoration?! Unbelievable. Wouldn't trust these fools to change my windshield wiper blades More

SERVICE VISIT

I’ve been here twice. Once looking for a car- their phone service lied about their inventory in stock or over promised and wasted my time. The second I tried them for se Once looking for a car- their phone service lied about their inventory in stock or over promised and wasted my time. The second I tried them for service. My car was so gross on the inside I had a black film on my steering wheel. Thankfully I had some napkins to clean it. They said I needed a bunch of services that were recorded as performed at another dealer. When I questioned it they said well we don’t have a service record so it’s what’s recommended for scheduled maintenance at this mileage. They could have had another customer but I have 0 trust in them now. More

SERVICE VISIT

Was contacted by Napleton Wayzata Chevrolet about a $34.95 oil change offer for my 2017 Traverse. It was changed there 5,000 miles ago. Verified that the special included oil and filter. Went to my app $34.95 oil change offer for my 2017 Traverse. It was changed there 5,000 miles ago. Verified that the special included oil and filter. Went to my appointment and waited for my vehicle. I was pleasantly surprised when it was "done" in about 30 minutes. I always mark filters and tires to make sure they get changed or rotated. When I checked at home, the same filter was on there and the oil looked the same. All I got was a new windshield sticker telling me to change again in 5,000 miles. The $34.95 special is a great deal- for them. I will contact them and hope they make it right. Beware- this is NOT the excellent Village Chev we've known for years. More

Aug 23, 2021 -

SERVICE VISIT

The worst experience in the service department today. Was looking for a bit of help and it was a no at every turn. After talking with salesman wonderful guy came up with some easy solutions. Will not get any looking for a bit of help and it was a no at every turn. After talking with salesman wonderful guy came up with some easy solutions. Will not get any service here again. You may want to remember you are there for the customers not the pay check. I would give the service department zero stars. Very disappointing. More

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