The Best Online Fax Services of 2024
- eFax: Best for ease of use
- Nextiva: Best for faxing and video calls
- MyFax: Best for small offices
- RingCentral: Best for basic fax service
- MetroFax: Best for local faxing
- SRFax: Best Secure fax service
- Ooma: Best for fax and video conferencing
- mFax: Best for cloud fax storage
- Fax.Plus: Best international fax service
Best for Cloud Fax Storage
mFax
3.8
Our ratings take into account a product's cost, features, ease of use, customer service and other category-specific attributes. All ratings are determined solely by our editorial team.
Starting price
$25 per month
(on an annual basis)
Toll-free numbers included
Yes
Unlimited faxing plans available
No
Editor's Take
You can use the mFax cloud-based fax service to send and receive faxes online via a web portal, email or mobile app. All received faxes are stored in the cloud, but there is also the option to print them straight to fax. Users can also view their fax history via the online web portal.
You can choose from a range of attachments to add to the fax including PDF, JPEG, DOC, XLS, XLSX, PNG, PPT and DOCX.
One useful addition is the inclusion of administrative capabilities, which allow you to manage user permissions and configure routing rules to determine how incoming faxes are distributed to your team.
Who should use it:
For SMBs that are looking for a cloud-based fax service, or companies that are working toward achieving HIPAA compliance, mFax is a good choice.
Learn more:
Read our full mFax review.
Pros & Cons
- Send and receive faxes
- Archive faxes
- Fax covers
- Administrative features
- Print straight to fax
- HIPAA compliant
- Costly
- Doesn’t support digital signatures
- Lacks two-factor authentication
How To Choose the Best Online Fax Service
When looking for the best online fax service for your business, there are some essential features you should keep in mind.
Essential Features
- Digital signatures – Solutions that support digital signatures for faxed documents can make it easier to manage a much wider range of transactions and agreements than those that don’t.
- Bandwidth and file size support – The ability to support the necessary bandwidth and size of faxes is critical for making sure that a solution can scale to your needs.
- Diverse file support – A tool that supports a diverse range of file types such as Microsoft Office files, PDF, HTML, DOC, DOCX and JPEG will reduce the chance of disruption to your workflow.
- Fax search and indexing – Having a searchable archive with a tagging system can make it much easier to locate the documents you need quickly.
- Regulatory compliance – You may also want to look for solutions that comply with regulations such as HIPAA if you’re going to be processing documents containing data that’s protected under those legal frameworks.
Customer Support
Another key factor to consider is the level of customer support offered. If you’re going to be relying on the fax service to manage agreements and transactions with third-party suppliers and customers, then having access to ample customer support or a dedicated account representative is essential for making sure that you don’t experience any unnecessary downtime.
Security
Security is an important concern, as measures including password-based authentication, multifactor authentication and end-to-end encryption will reduce the chance of leaving sensitive data exposed to unauthorized individuals. It will also help you to reduce legal and compliance risk.
Desktop and Mobile App
Being able to fax documents from any device gives you and your team much more flexibility, so that you can all work remotely and still ensure that documents are processed quickly and professionally, whether you’re connecting from a web portal, email account or mobile app.
Featured Partners
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1
eFax
Free Trial
No
Offers
$5 first month
Pricing
$5 for the first month, then $18.99 monthly
2
Fax.Plus
Pricing from
$6.99 per month (on an annual basis)
Local & toll-free numbers
Yes
Email to Fax
Yes
Methodology
Below is a brief rundown of the methodology we used to rank the fax services scored above.
- Pricing and fees (20%): The overall cost of faxing documents was one of the prime considerations of this review and accounted for 20% of a product’s total score. We prioritized ranking fax services that offered the lowest price per page as part of their base plan.
- General features (20%): A fifth of the score accounted for the depth of core features offered by the product, from the ability to send faxes from any device to fax archiving, digital signing, tagging and customizable covers.
- Additional features (20%): This section accounts for additional features such as video conferencing and audio calls that might not be part of a traditional fax service, but help teams to manage their workloads in remote working environments.
- Reviews and ratings (20%): Here we take into account the feedback of users left on online review sites and other sources to evaluate how the products and features were received more broadly.
- Expert score (20%): Lastly, we considered expert scores to cross-reference with the user community’s feedback to further scrutinize the quality and limitations of each product.
Frequently Asked Questions (FAQs)
Why do I need an online fax service?
Fax services are useful because they enable you to request a copy of documents, such as medical files and public records from public institutions and governmental organizations, without having to manually print them with a fax machine that you’ve purchased and maintained.
Can I send a fax by email?
There are many online fax services that allow you to send and receive faxes via email without the need for a phone line or fax machine. Others will allow you to do so through a web portal or mobile app.
Can I send faxes for free?
Yes. There are a number of tools that offer free trials or free tiers that you can use to send a limited amount of faxes for free.
What are some key features to look for in an online fax service?
When choosing an online fax service for your business, there are several essential features to consider, including digital signatures, bandwidth and file size support, diverse file support, fax search and indexing and regulatory compliance.
