Academic Success Coach - Orlando, Florida, United States (2024)

Student Success and Strategic Initiatives:

Student Success and Strategic Initiatives creates opportunities for undergraduate students to thrive by providing a system of support to foster academic success, retention, and timely degree attainment. Driven by equitable outcomes for all students, innovation, and excellence, we assist students in achieving their academic and personal goals. Working collaboratively with the colleges and campus partners, a holistic student-centered approach is utilized to empower students to strive for academic achievement and individual growth.

The Opportunity:

The University of Central Florida is currently accepting applications for the role of Academic Success Coach. This position combines both academic advising and academic coaching into a newly created and exciting position of Academic Success Coach (ASC), with the ASC responsible for maintaining a case load of students and applying coaching methodologies and case management approaches to support students throughout their academic journey. Located centrally within the Division of Student Success and Well-Being, the ASC will be assigned to one of 10 academic colleges or other support units and will be tasked to holistically coach their assigned students through both academic and non-academic matters, and to monitor the progress of their students throughout their time at UCF. The ASC will also work collaboratively with other ASCs, along with other student support and well-being offices across campus, to provide the best, comprehensive care to UCF students. The position will include training and development opportunities, and a supportive, fast-paced, exciting working environment dedicated to innovating student success and well-being!

UCF is seeking to fill multuple Academic Success Coach roles. Candidates for this job posting will be considered for additional vacancies in this department.

UCF’s Coaching Model: The Academic Success Coach (ASC) role is a newly created exciting position that combines academic advising and academic coaching. The ASC will report centrally in the Division of Student Success and Well-Being. The ASC will then be assigned, based on experience and/or need, to either one of 10 academic colleges (College of Arts and Humanities, Business Administration, Community Innovation and Education, Engineering and Computer Science, Health Professions and Sciences, Hospitality Management, Medicine, Nursing, Sciences, or Undergraduate Studies) or to a student services unit (Knights Major Exploration and Transition Center, Downtown, Excel, or Academic Services for Student-Athletes).

Responsibilities:

Provide Coaching Services to UCF Students:

  • Maintain a case load/roster of students and use MyKnightStar to track and monitor both engagements and ongoing progress and success of their students. Use relevant programs and technology to create pathways for persistence, progression, and timely graduation. Develop and implement highly proactive outreach services to their students, with particular attention to retention and student success. Provide students with holistic support by working with them to co-develop success plans and empowering them to understand their own degree requirements so that they can become advocates for themselves. Analyze students' academic and personal issues and refer students to the appropriate campus resource office.

  • Engage with UCF students to provide accurate and timely information and coaching support to students from initial enrollment through successful completion of programs, including but not limited to: recruitment, admissions, residency, orientation, new student requirements, funding resources and financial aid, program requirements, registration, enrollment, payment processes, disability resources, testing accommodations, ongoing success, retention, and graduation. This includes multiple methods of communication, including phone calls, email, face-to-face, and more.

  • Support student retention and graduation initiatives. Identify and help to resolve barriers that impede academic success. Monitor student progress and performance, analyze problem areas, determine solutions, and conduct intervention activities for students when needed.

  • Demonstrate knowledge, skills, and abilities to function autonomously as an Academic Success Coach (ASC) for relevant college programs and/or student populations. Reinforce the value of coaching through ongoing student relationships. Meet the productivity and goal expectations set by the unit and the University.

Provide Assistance to Academic Colleges:

  • At the direction of leadership, serve as the appointed representative to the academic college, and perform related duties associated with college-level retention, progression, graduation, and overall student success. Implement strategies, in partnership with the college, to increase registration and enrollment, promote timely graduation, and meet established outcomes. Assist leadership (Director, Associate Director, Assistant Director, and Senior Academic Success Coach) with developing and coordinating college-based recruiting, outreach, orientation, and ongoing engagement programming in partnership with the academic college.

Other duties as assigned.

Minimum Qualifications:

Bachelor’s degree and 0+ years of experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

Preferred Experience:

  • Experience in education, with a preference for experience in higher education.

  • Experience in coaching, with a preference for experience in student coaching.

  • Experience in and/or understanding of case management.

  • Experience in and/or understanding of customer service.

  • Experience with using a CRM to case manage/track student, client, or customer interactions.

  • Proficiency in Microsoft Office suite (e.g., MS Word and Excel) and desktop agent software (e.g., MS TEAMS).

The most successful candidates may possess the following qualities:

  • Ability to work under pressure of deadlines, goals, and/or time limitations.

  • Ability to use independent judgment and decision-making skills when assisting students.

  • Ability to work well with others and as a team.

  • Ability to perform duties with a high degree of integrity, confidentiality, and adherence to professional ethical standards.

  • Excellent written and oral communication skills.

  • Excellent organizational skill, multi-tasking skills, and high level of attention to detail.

  • Flexibility to work in a fast-paced, highly innovative environment.

Additional Application Materials Required:

Please submit a resume and a short essay that details and describes your vision of student success in higher education.

Special Instructions to Applicants:

The Academic Success Coach (ASC) role is a newly created exciting position that combines academic advising and academic coaching. UCF is seeking to fill multuple Academic Success Coach roles. Candidates for this job posting will be considered for additional vacancies in this department.

This is a full-time, 12-month position. Due to the nature of the work, this is not a fully remote position, and remote (hybrid) work of any kind may not be guaranteed or may be altered as needed.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

  • Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 

  • Paid time off, including annual and sick time off and paid holidays

  • Retirement savings options 

  • Employee discounts, including tickets to many Orlando attractions 

  • Education assistance 

  • Flexible work environment 

  • And more…For more benefits information, view the UCF Employee Benefits Guide click here.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

#LI-ONSITE

#LI_AB1

Department

Student Success and Well-Being (SSWB) - Academic Success Coaching

Work Schedule

Monday-Friday; 8:00 AM to 5:00 PM. May also include weekend/evening hours as needed for special projects

Type of Appointment

Regular

Expected Salary

$48,000.00

Job Posting End Date

06-13-2024-12-00-AM

Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. Click on UCF's Equal Opportunity Statement to view the President’s Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.

Academic Success Coach - Orlando, Florida, United States (2024)

FAQs

What is an academic success coach? ›

Through a series of one-on-one appointments, you will work with your coach to grow in academic strength, grit, and resilience to get you where you want to be academically. Academic Success Coaches provide holistic support in the following areas: Motivation. Goal setting and attainment. Effective study strategies.

Is a success coach the same as an academic advisor? ›

Academic advisors focus on the education elements of the student journey, such as class selection, enrollment assistance, and course or requirement questions. Student success coaches work alongside academic advisors and the institution to provide personalized goal-setting and study advice.

What can an academic coach do? ›

Academic coaching is a personalized, one-on-one meeting with a trained academic coach who can help you improve your skills and performance. Working with an academic coach can help you study smarter by developing skills in time management, goal setting, and test preparation.

What is an UCF success coach? ›

A success coach provides high-level support, coordination and guidance for UCF Online students from the time of admission through graduation. Students can contact their success coach for anything nonacademic. All academic questions should be sent to their instructor or academic advisor.

How much do student success coaches make in Florida? ›

The average Student Success Coach salary in Florida is $54,500 as of April 24, 2024, but the range typically falls between $48,897 and $61,409.

What is the difference between a college coach and a success coach? ›

While academic advisors are focused on making sure that the student is taking the right classes at the right time, meeting their prerequisites, and fulfilling what they need in order to graduate, Success Coaches take a more holistic approach, understanding that there's more to people than just academics.

What is another name for an academic coach? ›

For example, some employers may refer to an Academic Coach as either an Academic Advisor or a Success Coach.

What is the job description for an academic success coach? ›

Helps students to identify, develop, and implement learning strategies and study skills specific to course materials. Refers students to appropriate academic personnel and support resources, and collaborates with others as necessary to monitor and accelerate the academic progress of referred students.

What does an academic success coordinator do? ›

Designs and implements a comprehensive Academic Success program for a designated Club. Create an environment that facilitates the achievement of positive youth development: promote and encourage program participation.

Should I get an academic coach? ›

Strategies for test preparation, adequate note taking, and improved reading skills are given a lot of attention. Additionally, academic coaches can help students develop strong scholastic interpersonal skills, modeling when and how to seek assistance as necessary.

Is academic coaching the same as academic advising? ›

Both academic advisors and academic coaches are invested in your success. Coaching helps you build the skills you need to succeed and thrive, while advising keeps you on the path to success and helps you meet every administrative requirement.

What is the difference between academic coach and mentor? ›

While there are many ways to mentor someone, many academic mentors tend to rely heavily on both role modeling (“Here's how you can have a career like mine”) and advice (“Here's how it's done”). Coaches will not model a career path for you or tell you how to do your job, even if they happen to have a Ph.

How much do UCF academic success coaches make? ›

Academic Success Coaches: $48,000.

Why do I need a success coach? ›

Your coach will help you dive in to your schedule and your goals to build the best plan for you. They can even give you an in-person assessment to gauge your preparedness for your next step in college, go over the results and help guide you toward any necessary improvements.

How do I meet with my academic advisor at UCF? ›

You are able to schedule an appointment online in myKnight STAR. By Phone: You may call us during office hours at 407-823-2455 to schedule an academic advising appointment.

What skills do you need to be a success coach? ›

What are the most important Student Success Coach job skills to have on my resume? The most common important skills required by employers are Innovation, Collaboration, Detail Oriented, Compliance, Instruction, Customer Retention and Facilitation.

What does academic success do? ›

Academic accomplishment boosts your self-assurance, sharpens your critical thinking skills, broadens your knowledge and viewpoint, and improves your interpersonal and communication abilities.

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